POSITION DESCRIPTION & RESPONSIBILITIES OVERVIEW

Are you the kind of person who just gets things done before anyone even asks?

Our Director of Partnerships & Commercial, Richard, is looking for a sharp, proactive Personal Assistant who can keep things moving, spot gaps before they happen, and bring structure to a fast-moving commercial environment. We're a payments company operating in high-risk verticals - fast-moving, regulated, and relationship-heavy. Familiarity with payments, fintech, iGaming, or a similar regulated industry is a strong plus and will help you hit the ground running.

This is not just about managing a calendar - it's about being a true right hand who keeps the commercial function moving, coordinates across teams on Richard's behalf, and makes sure nothing falls through the cracks.

Location:

📍 Sweden-based is a plus, but not a must. We’re open to remote, as long as you can align with our time zone and are highly organized.

What You’ll Be Doing

• Own Richard's calendar and inbox - scheduling, prioritizing, and protecting his time for deal-making and senior relationships

• Coordinate and manage Richard’s meetings across teams, partners, and time zones - ensuring they are purposeful by setting agendas where needed, capturing key actions, and following up on next steps

• Act as the first point of contact between Richard and the wider organization - coordinating with legal, product, compliance, finance, and the commercial team on his behalf so he's pulled in only for discussions and decisions, not for chasing.

• Own HubSpot pipeline hygiene - keep deals current, chase internal teams on stalled threads, and prep Richard for pipeline reviews and sales meetings

• Draft emails, client communications, and internal follow-ups - clear, sharp, and to the point

• Prepare materials when needed - presentations, summaries, briefing and meeting notes, or quick overviews and agendas before meetings

• Organize travel, logistics, dinners, and event schedules - for Richard and, when needed, for larger groups attending industry events together (this means a relatively high level of availability and flexibility)

• Occasionally handle personal appointments and scheduling, helping create a seamless balance between work and personal commitments

• Track ongoing projects and commitments - including verbal commitments Richard makes in meetings or on calls - and make sure nothing slips through the cracks

• Handle sensitive commercial information with full discretion and good judgment

• Most importantly: think ahead - anticipate needs, flag risks, and bring solutions before problems arise

What success looks like in your first 6 months:

• You're the first point of contact for merchants and internal teams who currently default to Richard

• Richard's calendar consistently protects time for deal-making and senior relationships

• Pipeline status is current and visible without Richard having to chase it

• Nothing falls through the cracks - verbal commitments, follow-ups, or stalled deals

• Richard shows up to meetings prepared because of you, not despite the chaos around him

Who You Are

• Highly organized, detail-oriented, and comfortable juggling multiple priorities

• Naturally proactive - you don’t wait to be told what to do

• Strong communicator (excellent written and verbal English skills) - you know how to be clear, concise, and professional

• Comfortable and experienced in working with senior stakeholders and external partners

• Tech-savvy - experience with tools like Microsoft Office, Google Workspace and CRM systems (HubSpot is a big plus)

• Discreet and trustworthy - you’ll be exposed to sensitive business information

• Emotionally intelligent - you can read situations, adapt your approach, and build trust quickly

• Flexible and committed - this isn’t always a strict 9-to-5 role, and sometimes availability outside standard hours is needed

• Presentable and adaptable - comfortable adjusting your style and attire depending on the setting, from day-to-day work to client meetings and industry events

• Bonus: prior experience in payments, fintech, iGaming, or another high-context regulated industry - so you can plug in quickly without a long onboarding curve

A Bit More About the Role

This role sits somewhere between a classic Personal Assistant and a high-level Executive Assistant.

You’ll be deeply involved in day-to-day operations, helping bring clarity, structure, and momentum - while also supporting more strategic and commercial topics when needed.

If you’re someone who enjoys being the person who makes everything work - we’d love to hear from you.